Privacy Policy

Effective October 5, 2026

This Privacy Policy explains what information we collect through https://twincitiesgaragedoorsos.com (the "Site"), how we use it, who we share it with, and the choices you have. "We," "us" and "our" mean LM Ventures LLC, a Minnesota limited liability company. Twin Cities Garage Door SOS is an assumed name of LM Ventures LLC.

The short version

• We're a referral service, not a garage door contractor. When you ask for help, we contact you about your request, and we may refer it to one independent local garage door company that serves your ZIP code.
• We collect what you type into our request form (and a photo or file, if you add one), what garage door companies send when they inquire about partnering with us, and the basic technical information any website receives.
• We don't sell or rent your information to data brokers, advertisers or other companies, and we don't share your phone number with anyone else for their marketing. Garage door companies we refer requests to may pay us a fee for referrals. You don't pay us anything.
• We use cookieless Cloudflare Web Analytics to understand how the Site is used. We don't use Google Analytics, advertising pixels or other ad-tracking tools.
• You can stop texts at any time by replying STOP. Privacy requests: email [email protected].

Information we collect

Information you give us

When you use the homeowner request form, we collect:

• your name, phone number and ZIP code
• what's wrong with your door and how soon you need help
• a photo or other file, if you choose to upload one (the upload field currently accepts any file type)
• whether you checked the box agreeing to calls and texts, which version of the consent wording you were shown (consent_version), and the date and time you submitted, so we have a record of your choice
• the page of the Site you submitted from (originPage)

The request form does not collect an email address.

When a garage door company uses our contractor inquiry form, we collect the company name, the contact person's name, phone number and email, and the towns or ZIP codes the company serves.

If you call, text or email us, we keep what you send, including any request to stop receiving messages.

About photos and uploads. Photos taken on a phone can carry hidden details, such as the date and the location where they were taken (EXIF data, which can include GPS). If you don't want to share those details, turn off location tagging or remove it before you upload. Please leave people, license plates and anything else not needed to show the problem out of the photo. Don't upload files that aren't related to your garage door request.

Information collected automatically

Like every website, the Site receives technical information when your browser loads a page: your IP address, browser and device type, the page you asked for, the page that sent you, and the date and time. Our hosting provider, Cloudflare, processes this information to deliver pages and to protect the Site from attacks and abuse.

Cloudflare Web Analytics. Every page loads Cloudflare's cookieless Web Analytics beacon. It measures page visits and load performance. Cloudflare states that this beacon does not use cookies or localStorage and does not fingerprint visitors.

The request form (Tally). The homeowner and contractor forms on our pages are provided by Tally and shown inside the page (an "embed"). When a form loads, your browser connects to Tally, which receives your IP address, browser details and the address of the page you're on. Tally may use cookies or similar technology needed to run the form, and it stores a respondent ID and (if you start typing) unsent answers in your browser's local storage ("save for later"). Tally also measures form views and question drop-off (form analytics) and uses Sentry for error reporting inside the form. What you submit goes to Tally, which stores it for us. Tally's own privacy notice is at tally.so/help/privacy-policy.

Google Fonts. Our pages use fonts from Google Fonts, so your browser also sends Google a request that includes your IP address, browser details and the address of the page you're viewing. Google says it does not use Google Fonts data to build profiles of visitors or to target ads.

We don't use cookies for advertising, and we don't use Google Analytics, advertising pixels or similar ad-tracking tools. Our service providers may use strictly necessary cookies or similar technology for security, for example to tell people apart from bots. If we ever add advertising tools or a different analytics product, we'll update this policy before we turn them on.

How we use information

We use information to:

• refer your request to a garage door company that serves your ZIP code and send the details to that company
• contact you about your request in the ways you agreed to (see "Calls and text messages" below)
• answer questions and requests you send us, including contractor inquiries
• keep records of consent and opt-out requests
• run, secure and fix the Site, understand how the Site and forms are used, and prevent spam, fraud and abuse
• comply with the law and enforce our Terms of Use

We do not use your information to send marketing emails or promotional texts. The optional consent on the request form covers calls and texts about your garage door request only (for example scheduling, updates or a follow-up about that request), from Twin Cities Garage Door SOS.

How we share information

With one local garage door company. When we refer your request, we share your name, phone number, ZIP code, the problem you described, how soon you need help, your photo or file (if any), and whether you agreed to calls and texts with one independent garage door company that serves your ZIP code. The company uses your information to contact you and to give you an estimate or service. While no partner has signed for automated contact, a referred company may contact you only with a regular, manually dialed call, not automated calls or texts. It is a separate business with its own privacy practices. Once it receives your request, its use of your information is governed by its own policies, not this one.

Garage door companies we refer requests to may pay us a fee for referrals. You don't pay us anything. We don't sell the same request to several contractors — each request goes to one company only.

With service providers that help us run the Site and handle requests, and only as needed for that work:

• Tally (Tally BV, Belgium), which provides our forms, stores form responses in the European Union, and runs form-view analytics. Error monitoring inside the Tally form is handled by Sentry (through Tally).
• Cloudflare, which hosts and protects the Site, provides Web Analytics, and routes email for [email protected].
• Google, which serves the fonts the Site uses, and whose email systems receive lead notifications and forwarded support@ mail (delivered to our business inbox).
• A phone and text-messaging provider, if we use one to contact you.
• Our email and business software providers.

Sending form data to Tally in the EU, and using US-based providers such as Cloudflare, Google and Sentry, means your information may be processed in the United States and the European Union.

For legal reasons and safety. We may share information if we believe in good faith that the law, a subpoena or a court order requires it, or that sharing it is needed to protect the rights, property or safety of anyone.

If the business changes hands. If we sell, merge or transfer the business or its assets, information may be transferred to the new owner. The new owner must use it in a way that is consistent with this policy.

What we don't do. Apart from the one company that receives your request, we don't share your information with other companies so they can market to you. We don't share your phone number or your agreement to receive text messages with anyone else for marketing. We don't sell or rent your information to data brokers, advertisers or other companies.

Calls and text messages

• If you check the consent box on the request form, Twin Cities Garage Door SOS (and only Twin Cities Garage Door SOS) may call and text you about your request, as described next to the box. That can include automated calls and texts, and calls that use a prerecorded or artificial voice. Checking the box is optional and is not a condition of any purchase.
• If you leave the box unchecked, your request is still handled, and we will contact you only with regular, manually dialed calls.
• A garage door company we refer your request to may contact you only with a regular, manually dialed call. Your consent to automated calls and texts covers Twin Cities Garage Door SOS only.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to any text from us to stop our texts. Reply HELP for help. You can also ask us to stop contacting you by emailing [email protected].
• We honor opt-out requests promptly, and within 10 business days at most.

How long we keep information

We keep homeowner and contractor request records for 2 years, then delete or de-identify them, unless we need to keep them longer to resolve a dispute or to comply with the law. We keep records of consent and opt-out requests longer (generally at least 4 years), because we may need them to show that we honored your choices.

How we protect information

We use reasonable administrative, technical and physical safeguards. For example, the Site is served only over encrypted HTTPS connections, Tally encrypts form data in transit and at rest, and we limit who can see request information. No website or storage system is completely secure, so we can't guarantee absolute security.

Your choices

• See, correct or delete your information. Email [email protected]. We'll take reasonable steps to confirm the request comes from you, for example by texting the phone number on the request. We may keep information we need for legal reasons, such as a record of your opt-out.
• The referred company's copy. If we referred your request, the company that received it has its own copy. To have that copy corrected or deleted, contact the company directly.
• Texts and calls. Reply STOP to texts, or email us.
• State privacy rights. Depending on where you live (including Minnesota), you may have additional privacy rights under state law — for example rights to know, access, correct, delete, obtain a copy, or opt out of certain processing. We will honor applicable rights as the law requires. To appeal a decision on a privacy request, email us with "Appeal" in the subject line.
• Do Not Track. We don't track visitors across other websites for advertising, so we don't respond differently to browser "Do Not Track" signals.

Children

The Site and our service are for adults. Nobody under 18 may submit a request, and we don't knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version here and change the effective date at the top. If we make a significant change to how we share personal information, we'll post a clear notice on the Site before the change takes effect.

Contact us

Questions or requests about this policy: email [email protected].

By mail:

LM Ventures LLC
6417 Penn Ave S, Ste 7-261
Minneapolis, MN 55423
United States